At Dart we know that each customer has unique requirements and varying degrees of expertise. In order to accommodate such a variety of needs, we offer the support options listed below. Customized support options are available if you find your requirements do not fit into any of the support categories listed. Please contact sales@dart.com or call (315) 790-5456 to purchase a support plan or for a free custom quote.

Standard Support - Free

Questions received are replied to as soon as possible, on a first-in first-out basis. Standard Support includes:

  • Unlimited email support
  • Minor product updates
  • Support Forum access

Subscription Support

A Subscriptions includes all the benefits of Standard Support, plus the following for one full year:

  • Priority email support
  • All product updates
  • Limited analysis of source code utilizing Dart classes

Premium Support

A Subscription add-on, Premium Support provides the following upgrades to your current Subscription for one full year:

  • Telephone support
  • Top priority
  • Hotfix access

Self Service Support

Register a Product >
Complete an online form to register a purchased license.

Customer Center >
Manage product registrations, activations, upgrades, and contact information

Support Forum >
Monitored by our own development staff as time permits, the support forum is available for customers to share ideas and solutions.

UAC Compatibility Information >
Instructions for using our ActiveX and pre-4.0 components within Windows 7 and Vista.

Online Samples >
ASP and ASP.NET samples provide live demonstrations of some of our products

White Papers and Articles >
White Papers, ideas for IT solutions implementing Internet technologies, tips for using our products, and opinions about current and coming trends.

Technical Assistance

Open a Support Incident >
Complete an online form to report bugs or to request technical assistance.

Consulting and Custom Development >
When you need additional resources to help build your application, Dart's expert consulting and custom development services can help.

Additional Information

Sales FAQ >
A set of frequently asked questions regarding the purchase, licensing, and evaluation of Dart's products.

Product Licensing Options >
A list of options available for licensing Dart's products and product source code.

Export Compliance >
Information about Dart products' export compliance and Export Control Classification Numbers (ECCN).

Contact Dart >
Detailed contact information for Dart Communications.