All Dart components are designed speed up and improve solution development. We also know that each customer has unique requirements and varying degrees of expertise. In an effort to provide assistance, we offer the paid support options listed below.  Support plans can be purchased online with products, or separately by contacting Dart Sales at sales@dart.com, or by phone at (315) 790-5456.

Annual Subscription

Subscriptions are available at the time of purchase and include the Developer License and a full year of Subscription Support. For customers with light support needs wishing to receive product updates:

  • Email support
  • Product upgrades and updates
  • Support Forum access

A subscription purchase is required to add Annual Priority or Mission Critical Support.

Annual Priority Support

For customers with moderate support needs wanting phone access to support engineers. Includes all Subscription features plus:

  • Telephone support
  • Increased issue prioritization over Subscription Support
  • Response within 1 business day

Annual Mission Critical Support

For customers with critical support needs on strict project deadlines. Includes all Priority Support features plus:

  • Increased issue prioritization over Priority Support
  • 4-hour response time within business hours
  • Assistance with project source code analysis for issue resolution

Legacy Binaries

Provides 7-day access to installations for previous versions.

Up-And-Running Support

Includes Legacy Binaries and up to one hour of installation, registration and licensing email assistance for a Dart software product, to the point where the standard installation samples execute successfully.

Pay-As-You-Go Support

A flat per hour fee for access to Dart's support staff via telephone or email.