Support

At Dart we know that each customer has unique requirements and varying degrees of expertise. In order to accommodate such a variety of needs, we offer the support options listed below. Customized support options are available if you find your requirements do not fit into any of the support categories listed. Please contact sales@dart.com or call (315) 790-5456 to purchase a support plan or for a free custom quote.

Standard Support - Free

Questions received are replied to as soon as possible, on a first-in first-out basis. Standard Support includes:

  • Unlimited email support
  • Minor product updates
  • Support Forum access

Subscription Support

A Subscriptions includes all the benefits of Standard Support, plus the following for one full year:

  • Priority email support
  • All product updates
  • Limited analysis of source code utilizing Dart classes

Premium Support

A Subscription add-on, Premium Support provides the following upgrades to your current Subscription for one full year:

  • Telephone support
  • Top priority
  • Hotfix access

Discontinued product support policy

Dart will provide at least 30 days' notice of affected products, prior to their retirement date. In most cases, a Developer licenses may still be purchased for a discontinued product by calling 1 (315) 790-5456 or emailing sales@dart.com.

Unless under a current Subscription or support contract, technical support is not available once a product has been discontinued.

Self Service Support

Register a Product

Complete an online form to register a purchased license.

Customer Center

Manage product registrations, activations, upgrades, and contact information.

Support Forum

Monitored by our own development staff as time permits, the support forum is available for customers to share ideas and solutions.

UAC Compatibility Information

Instructions for using our ActiveX and pre-4.0 components within Windows 7 and Vista.

Technical Assistance

Open a Support Incident

Complete an online form to report bugs or to request technical assistance.

Consulting and Custom Development

When you need additional resources to help build your application, Dart's expert consulting and custom development services can help.

Additional Information

Sales FAQ

A set of frequently asked questions regarding the purchase, licensing, and evaluation of Dart's products.

Product Licensing Options

A list of options available for licensing Dart's products and product source code.

Export Compliance

Information about Dart products' export compliance and Export Control Classification Numbers (ECCN).

Contact Dart

Detailed contact information for Dart Communications.